Return, Exchange & Refund Policy

At Chino, we want you to have a smooth shopping experience. If there is an issue with your order, we are here to help.

Return / Exchange Eligibility

Customers may request a return or exchange within 7 days of receiving the product.

To be eligible, you must provide a valid reason for the return or exchange request. Each request will be reviewed by our team based on the condition of the item and the nature of the issue.

Condition of Returned Items

To be considered for exchange or service, the item should be:

• Unused or in acceptable condition, unless the issue is related to damage or defect

• Returned with original packaging, tags, accessories, or proof of purchase where applicable

• Not intentionally damaged, misused, or altered after delivery

Exchange / Repair Policy

Depending on the product type and the issue reported, Chino may offer:

• Product exchange

• Product repair or servicing, where applicable

The resolution provided will depend on the item category, product condition, and the nature of the problem.

No Refund Policy

Please note that we do not provide refunds. Approved return requests will be handled through exchange or repair only, depending on the product and issue.

Non-Eligible Cases

A return, exchange, or repair request may not be accepted in situations such as:

• Request made after the 7-day return period

• No valid reason is provided for the return request

• Product damage caused after delivery due to misuse, mishandling, or normal wear and tear

• Missing original accessories, packaging, or proof of purchase where required

How to Request a Return or Exchange

To request a return, exchange, or repair, please contact us with your order details and the reason for your request.

Chino
Near Bhimsengola Buspark
Sinamangal, Kathmandu, Nepal
Phone: +(977) 9840528581
Email: buychino17@gmail.com