Privacy Policy

At Chino, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website or place an order with us.

Information We Collect

When you place an order or contact us through our website, we may collect the following personal information:

• Full name

• Phone number

• Delivery address

We may also collect any additional information you voluntarily provide when contacting us for support, order confirmation, or delivery coordination.

How We Use Your Information

We use the information we collect for purposes such as:

• Processing and confirming your orders

• Delivering products to your address

• Contacting you regarding order updates, delivery, or customer support

• Resolving return, exchange, or repair requests

• Improving our services, store experience, and customer communication

Payments

We may offer payment options through third-party payment providers such as:

• eSewa

• Khalti

• Fonepay

Please note that payment transactions may be processed by these third-party platforms according to their own privacy and security policies.

Analytics and Marketing Tools

Our website may use tools such as Meta Pixel and analytics services to understand website traffic, improve performance, and support marketing activities. These tools may collect limited technical and usage-related information, such as page visits, browsing behavior, and ad interaction data.

Data Sharing

We do not sell your personal information. However, we may share necessary information with trusted third parties only when required for business operations, such as:

• Delivery and logistics partners for order fulfillment

• Payment service providers for payment processing

• Service providers or platforms used to operate, improve, or market our website

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system or digital transmission can be guaranteed to be completely secure.

Your Consent

By using our website and placing an order with Chino, you agree to the collection and use of your information as described in this Privacy Policy.

Updates to This Policy

Chino may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Chino
Near Bhimsengola Buspark
Sinamangal, Kathmandu, Nepal
Phone: +(977) 9840528581
Email: buychino17@gmail.com